FREQUENTLY ASKED QUESTIONS
Do you also sell real meds for mental health?
No, unfortunately not.
Which countries do you deliver to?
We deliver worldwide.
How long will my order take to arrive?
We process all of your orders as quickly as possible. However, the delivery time depends on several factors, such as your selected shipping method and the availability of the products .
As a general rule: Delivery period = order preparation time (you can find that information on the product detail pages: e.g. "Ready for shipment: 1-3 working days") + Shipping time (the time required by the courier service to send your delivery. You can find the estimated shipping time at the check-out page, on your automated order confirmation as well as on the shipping notification sent to your e-mail address. )
How do I track my order?
At the moment it's not possible to automatically track your order online. However if you think your order is late please contact our Customer Service Team and we'll we will do everything we can to make sure you get your order as soon as possible!
What if my order has really gone missing?
In this case we will need to commission an investigation with the responsible courier service and will of course refund you the whole amount.
What do I need to take notice of when ordering from outside the EU?
When you place an order with a delivery address that is located outside of the EU you may have to pay custom charges and import taxes (which depend on your country). The courier service will take care of import and customs charges and you will receive a bill from the courier service when you receive your parcel.
Can I create an account to save my shipping and billing details for future orders?
Unfortunately not yet, sorry. But we are working on it.
What is your returns policy for internet purchases?
All information can be found here.
Do you also have a "real" shop?
Yes we do. Located in Austria, 1070 Vienna, Burggasse 46. More details here.
Do you also sell real meds for mental health?
No, unfortunately not.
Which countries do you deliver to?
We deliver worldwide.
How long will my order take to arrive?
We process all of your orders as quickly as possible. However, the delivery time depends on several factors, such as your selected shipping method and the availability of the products .
As a general rule: Delivery period = order preparation time (you can find that information on the product detail pages: e.g. "Ready for shipment: 1-3 working days") + Shipping time (the time required by the courier service to send your delivery. You can find the estimated shipping time at the check-out page, on your automated order confirmation as well as on the shipping notification sent to your e-mail address. )
How do I track my order?
At the moment it's not possible to automatically track your order online. However if you think your order is late please contact our Customer Service Team and we'll we will do everything we can to make sure you get your order as soon as possible!
What if my order has really gone missing?
In this case we will need to commission an investigation with the responsible courier service and will of course refund you the whole amount.
What do I need to take notice of when ordering from outside the EU?
When you place an order with a delivery address that is located outside of the EU you may have to pay custom charges and import taxes (which depend on your country). The courier service will take care of import and customs charges and you will receive a bill from the courier service when you receive your parcel.
Can I create an account to save my shipping and billing details for future orders?
Unfortunately not yet, sorry. But we are working on it.
What is your returns policy for internet purchases?
All information can be found here.
Do you also have a "real" shop?
Yes we do. Located in Austria, 1070 Vienna, Burggasse 46. More details here.